Forging Ahead with Smarter Implementation in the Post-Covid-19 Pandemic Era @ Lien Ying Chow Library, Ngee Ann Polytechnic

By Angela Wee, Ek Ben Wai, Lim Bee Ang, Jim Ang and Jess Ng


As Singapore strives towards its vision of becoming a Smart Nation, the libraries in Singapore are also aiming to drive transformation through innovative services, resources, and facilities. The COVID-19 pandemic has accelerated the digitalisation effort of Lien Ying Chow Library (LYCL) of Ngee Ann Polytechnic (NP) to explore and adopt efficient use of innovative digital technologies to better streamline processes, improve productivity, and enhance patron experience. This paper discusses how the COVID-19 pandemic has posed challenges to LCYL’s business continuity plans and how LCYL has responded and embraced the unprecedented rapid need for changes to design and implement stop-gap measures. LYCL has also effected sustainable measures that are aligned with its ‘Library of the Future’ initiative (process, service, and product innovations) to forge ahead into the post-pandemic era. Several implementations and initiatives in the area of smart infrastructure, smart learning resources, and digital solutions continue to be relevant and will continue to be employed in the post-pandemic era which will continue to be very much hybrid in nature.