1-day Post Conference Workshop: UXLibs-in-a-day Singapore with Andy Priestner
Library Association of Singapore (LAS) is proud to partner Mr Andy Priestner to offer a one-day user experience research methods workshop for librarians in Singapore.
Venue : Li Ka Shing Library, Singapore Management University
What is UXLibs?
UXLibs stands for ‘User eXperience in Libraries’, a conference founded by Andy Priestner, first held at the University of Cambridge in March 2015, which was attended by librarians from all over the world. The conference explored the value of employing ethnographic methods to research and improve user experience of library spaces and services. Crucially the approach involves going beyond traditional surveys and quantitative data collection to research that records actual user behavior. Since the conference, interest and adoption of these methods has significantly increased and Andy has taken a very successful day course entitled ‘UXLibs-‐in-‐a-‐day’ around Europe (UK, Ireland, Denmark, the Netherlands). In June 2016 he travelled further afield to Hong Kong and Australia before returning to the UK to chair the second UX in Libraries conference in Manchester.
What does the course cover?
The course is divided into four sessions:
1. What is User Experience?
The course begins by defining user experience and ethnography and exploring the value of attitudinal and behavioral user research methods with practical examples of its application in libraries.
2. User Experience Techniques
Participants are invited to experience firsthand some of the most valuable UX methods: observation and usability; card sorting and affinity mapping; love letters and break-‐up letters; and cognitive mapping. Other methods explored include: diary studies and cultural probes; photo interviews; touchstone tours, graffiti walls; interviews; behavioral mapping.
3. Idea generation
In the penultimate session participants learn how idea generation techniques and a divergent thinking approach can turn research data into ideas for new products and services.
4. Learning summary
In the final session of the day attendees will be asked to share what they have learned and how they might go on to apply the techniques they have learned at their home institutions.
What do I need to know about UX methods before I attend the course?
The course does not assume any prior knowledge although those attending with some experience of UX methods are certain to learn new techniques and approaches.
Andy Priestner, former head of library and information services at Cambridge University’s business school, is now a part-‐time freelance trainer and consultant in user experience, leadership, social media, and teambuilding. He is also manages Cambridge University’s Futurelib programme which delivers UX-‐based innovation projects. His new book ‘User Experience in Libraries’ was published by Routledge in May 2016.