By Shaheen Majid & Christopher Khoo, pp. 13-26
Libraries are continually developing innovative and creative services to keep pace with the fast changing society. ICT developments, particularly those providing easy access to information on the Web, have considerably increased the expectations of library users, who expect the same speed, breadth, and comprehensiveness in information services provided by libraries. To meet these challenges, libraries are coming up with specialized, innovative and value-added information services, such as provision of environment intelligence.
This paper introduces the concept of environment intelligence and its scope, and discusses how environmental knowledge can be used for problem solving, developing new initiatives, tactical and strategic planning, and organizational learning and restructuring.
This paper also provides an overview of efforts made by library and information education programs in imparting new competencies to their graduates for undertaking environmental scanning and other related activities.