User Experience Research Methods Workshops in November 2017

What is UX Research?

UX or User Experience is everything that happens to your users when they interact with your service in any way (physically or remotely). It includes everything they see, everything they hear, everything they do, as well as their emotional reactions. UX research is about supplementing traditional user research methods such as surveys and focus groups with approaches that record and examine actual user behaviour in libraries, with a view to delivering more relevant and valuable spaces and services.

The aims of these UX research days are as follows:

  •         to explain and ensure understanding of key UX techniques
  •         to explore the application of UX techniques in both physical and digital library environments
  •         to share examples of UX research success and failure around the world
  •         to detail best practice techniques for mapping, sorting and analysing UX research data
  •         to examine how UX data can be translated into ideas for new products and services


For group registration, please download the template from the registration page.

Run 1

Date: 20 & 21 November 2017

Time: 9.00 am – 5.0 pm

Venue: Tampines Regional Library

Run 2

Date: 22 & 23 November 2017

Time: 9.00 am – 5.0 pm

Venue: Bishan Public Library

Participants can choose to register for only 1 day.

LAS Member:

Day 1 only: $250

Day 2 only: $150

Full course: $360 (10% discount)

Non-LAS member:

Day 1 only: $300

Day 2 only: $180

Full course: $480

* For cancellations on or after 17th November, no refund will be given.


Day 1 content

A day of practical learning in which UX and ethnography are defined, a variety of UX techniques are described and tested, and idea generation and prototyping are explored.

  • What is User Experience?: Defining user experience and ethnography (the writing down of the culture of a user community) and exploring the value of attitudinal and behavioural user research methods with practical examples of application in libraries
  • User Experience Research Techniques: The most valuable UX methods are detailed and attendees try many of them out for themselves: observation; behavioural mapping; user research interviews; cognitive mapping; user journey mapping; usability testing; card sorting; love- and break-up letters
  • Idea Generation and Prototyping: Using idea generation techniques and a divergent thinking approach to turn research data into ideas for new products and services. The importance and value of iterative prototyping and minimum viable products are also explored.

Day 2 content

Building on the practical learning of Day 1 with direct application of the techniques on real library users in both workshop and ad hoc scenarios:

  • Additional UX techniques: The techniques learned on day 1 are supplemented with some new approaches: touchstone tours, guerilla interviews, card sorting SWOT
  • Collaborative design workshop: A subset of attendees assist me in leading a 1-hour co-design workshop with invited users (incentives required to secure 10-15 students) while remaining attendees conduct ad hoc fieldwork inside and outside of the library
  • Ad hoc fieldwork: Everyone conducts ad hoc fieldwork, carefully recording user behaviour, comments and ideas (usability testing, guerilla interviews, observation, behavioural mapping, touchstone tours)
  • Data Collation and Mapping: Sorting and affinity mapping of data gathered during the  fieldwork
  • Idea Generation: Ideas for services, products and further research are derived from the data gathered
  • Next Steps: Exploration and discussion of how UX can be taken forward by library staff post-training
  • Learning Summary: Attendees share what they have learned over the 2 days

Course style

Highly practical, engaging and interactive. Attendees will:

  •         be encouraged to ask questions and debate the content throughout
  •         explore and learn techniques through a range of individual and team exercises
  •         learn more about their colleagues (and different perspectives) as they complete training tasks
  •         enjoy a level playing field as exercises are suited to both introverts and extroverts
  •         explore and discuss how users really perceive and use libraries


About Andy Priestner:

Formerly a librarian, in public libraries and both Cambridge and Oxford University, Andy is now a full-time freelance trainer and consultant in user experience (UX) research methods, leadership and teambuilding who regularly works all over the world. As well as teaching UX courses he works directly with library staff and their users in both the academic and public sectors in order to identify opportunities for new and improved user-centred products and services. He originated the international UX in Libraries conference, which had its third conference in Glasgow in June, and together with Matt Borg edited the UX in Libraries book for Routledge. From 2015-17 Andy led the Futurelib innovation programme at the University of Cambridge which conducted UX research and design thinking across its 100 plus libraries.


  • ‘Our Library and Facilities team at the University of South Australia thoroughly enjoyed learning about various UX research techniques and fieldwork with Andy. Andy had us captivated with his knowledge, real-world experience and wonderfully engaging style. And with Andy’s coaching we got to do real-life fieldwork with users which was an invaluable way to learn together.’ Robert Lustri, Capital Projects Director at University of South Australia, Adelaide.
  • ‘Where did you find Andy? What a find! His UX course was everything I hoped it would be and more. I can’t wait to apply the techniques we have learned.’ Staff member, NLA Canberra
  • ‘I was expecting a lot as I’d already heard about Andy and the course beforehand but it absolutely exceeded my expectations.’ Vernon Fowler, Deakin University, Melbourne
  • ‘Andy helped frame and package UX in the library context and the course was extremely well presented and organized.’ Staff member, Melbourne UX day
  • ‘I enjoyed every minute of this course – a winning formula!’ Staff member, UNSW Sydney
  • ‘To be honest I was bit nervous about the course, especially as I had no concept of UX techniques before it, but it was both inspiring and fun and I now feel equipped to use UX in my work.’ Staff member, Macquarie University


IFLA Library Map of The World

IFLA Library Map of The World

The Library Map of the World aims to provide basic library statistics across different types of libraries in the world. Data includes number of full-time staff, registered users, physical visits, physical loans and electronic loans.

LAS would like to thank the following libraries in post-secondary institutions in Singapore for contributing their data for submission to this excellent initiative:

Institute of Technical Education, Nanyang Technological University, National Institute of Education, National University of Singapore, Ngee Ann Polytechnic, Singapore Management University, Singapore Polytechnic, Singapore University of Technology and Design, and Temasek Polytechnic.


Performance metrics Total
(Reference year 2016)
Number of libraries (library service points) 28
Number of library service points providing internet access 28
Number of full-time equivalent (FTE) staff 509.5
Number of volunteers (headcount) 233
Number of registered users 219,281
Number of visitors 8,583,655
Number of loans of items in non-electronic form (e.g. books) 923,139
Number of loans of electronic documents on physical carrier (e.g. CD-ROM) 4,430
Number of loans of eBooks (usable via eBook readers or contents only transmitted to users) 2,643,633
Number of loans of audio books (downloaded from library’s electronic collection or contents only transmitted to users) 1,499,755
Number of downloads from library’s electronic collection 17,094,931
Data contributed by the following *post-secondary institutions: Institute of Technical Education, Nanyang Technological University, National Institute of Education, National University of Singapore, Ngee Ann Polytechnic, Singapore Management University, Singapore Polytechnic, Singapore University of Technology and Design, Temasek Polytechnic

The Asia-Pacific Library and Information Conference 2018 – Call for abstracts

APLIC call for abstracts

APLIC call for abstracts

The Asia-Pacific Library and Information Conference 2018 program committee invites proposals relating to the conference theme:

Roar | Leap | Dare

To view the call, please follow this link.

Please review the submission guidelines before submitting your abstract. All abstracts should be submitted prior to 6 November 2017. To view submission guidelines please follow this link.

Proposals should be submitted via the online portal.

Key dates

Abstract submission deadline – 6 November 2017
Author notification – 11 December 2017
Peer review paper submission – 1 March 2018
Mentor review paper submission – 1 May 2018
Final paper and presentation submission – 13 July 2018


Enquiries regarding abstract submissions can be directed to the ALIA Events Team at events (@)

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Public Review: Practising Professionals for the Period Jul 2017 to Jun 2019

There are 27 applicants for the Practising Professional status for the period from July 2017 to June 2019.

The names are listed below for public review. Review will end on 20 October 2017.

  1. Lim Junhao Edward
  2. Jami So (NLB)
  3. Raneetha Rajaratnam (NLB)
  4. Cheng Wei Yeow (NTU)
  5. Law Loo Shien (NTU)
  6. Lim Choon Lan Phoebe (NTU)
  7. Lena Sam Choon Foong (NTU)
  8. Seah Eng Kiat (NTU)
  9. Stephanie Vericca Budiman (NUS)
  10. Umarani Jayapal (NUS)
  11. Kan Sok Cheng (NUS)
  12. Pattarin Kusolpalin (NUS)
  13. Low Ke Khoon (NUS)
  14. Lin Yung Mei(NUS)
  15. Ratnala Sukanya Naidu (NUS)
  16. Ng Yen Ping Stephanie (NUS)
  17. Ong Hong Kiat (NUS)
  18. Quek Yoong Thai Andy (NUS)
  19. Raudhah binti Muhammad Dahri (NUS)
  20. Sim Wan Chin Raven (NUS)
  21. Tan Poh Lay (NUS)
  22. Irine Tanudjaja (NUS)
  23. Cher Sen Keuk (SP)
  24. Khoo Ai Ling (SP)
  25. Kamaludeen Mohamed Rafi (SP)
  26. Wan Ho Wah (SP)
  27. Georgiana Glass (TP)
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Vote on IFLA Global Vision Responses

Last week, more than 100 librarians from the Singapore libraries gathered over 2 days of workshops to debate on what the Singapore response to IFLA’s Global Vision call should be like. From these workshops, we have withered down to the top 10 responses, and we want to bring distill this further to our top 5 answers.

This call goes out to ALL librarians in Singapore – Whether you are a librarian in an institution, or working behind the scenes in a vendor company, or even if you are retired from active service – Your Voice matters! This poll is opened to ALL librarians from Singapore (and not restricted to LAS members).

In a nutshell, the IFLA’s Global Vision discussion brings together thousands of representatives of the library field worldwide to explore how a connected library field can meet the challenges of the future. It is important that we give some time to think about how we, as librarians, want to shape what our libraries are going to be like in the future. All countries are being asked to answer the same set of questions and provide a country report that is reflective of our unique library situations.

To take part in this survey, please check out this link below. It will take 5 minutes of your time to fill this up. Please respond by 17 Sept 2017.

Thank you.