Two Blog Posts about Singapore Libraries in IFLA ARL blog by Gulcin Cribb

The blog managed by IFLA Academic and Research Libraries Section published two posts by Gulcin Cribb, the University Librarian of SMU which we think may be of interest to members.

Trends in Singapore (May 2017)

This is a brief introduction to academic libraries in Singapore. It also highlights some of their key collaborative activities like information literacy, staff development and international conference organization. She also covers developments in scholarly communication, community engagement, spaces, facilities, and finally assessment.

Great exaggerations! Death of Libraries (January 2018)

This is a tongue-in-cheek response to the often-heard prediction that libraries are dead.


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Application for Practising Professional (PP) under the LAS Professional Development Scheme is now open

Dear members,

The application for Practising Professional (PP) under the LAS Professional Development Scheme (PDS) is now open. Successful applicants will qualify as PP for the period of 1 January 2018 to 31 December 2019. Please submit your application if your PP status has expired since December 2017 or if you are a new applicant.

The closing date for this application is 9 March 2018.

To qualify for the Practising Professional (PP) award under the Revised PDS, you need to fulfil ALL the following conditions:

  1. Engage in at least 12 professional development activities in the 2-year qualification period
  2. Engage in activities from minimum of 3 out of 4 groups (A, B, C & D)
  3. At least 2 of these activities must be from Group A (Compulsory group)

Find out more about the application guidelines
Download the application form
More about the Professional Development Scheme

List of Current Practising Professionals

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List of Practising Professionals for period 1 July 2017 to 30 June 2019

Congratulations to 27 librarians who have achieved practising professional status for period 1 July 2017 to 30 June 2019.

  1. Cheng Wei Yeow
  2. Law Loo Shien
  3. Phoebe Lim Choon Lan
  4. Lena Sam Choon Foong
  5. Seah Eng Kiat Frank
  6. Jami So
  7. Raneetha Rajaratnam
  8. Cher Sen Keuk
  9. Khoo Ai Ling
  10. Kamaludeen Mohamed Rafi
  11. Wan Ho Wah
  12. Georgiana Glass
  13. Edward Lim Junhao
  14. Stephanie Vericca Budiman
  15. Umarani Jayapal
  16. Kan Sok Cheng
  17. Pattarin Kusolpalin
  18. Low Ke Khoon
  19. Lin Yung Mei
  20. Ratnala Sukanya Naidu
  21. Ng Yen Ping Stephanie
  22. Ong Hong Kiat
  23. Quek Yoong Thai Andy
  24. Raudhah binti Muhammad Dahri
  25. Sim Wan Chin Raven
  26. Tan Poh Lay
  27. Irine Tanudjaja


There are now 82 current Practising Professionals. For the full list, please visit the Current Practising Professionals Page.


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Perspectives on the Online Library Space Experience Survey

LAS is pleased to collaborate with Civica and the University of Technology Sydney (UTS) for the Singapore phase of their research project Perspectives on the Online Library Space Experience. This research will cross regions and library sectors across Australia, Singapore, New Zealand and the United Kingdom.

Perspectives on the Online Library Space Experience aims to investigate the role of libraries in providing spaces in a digital age and also seeks to understand the community online experience when engaging with these spaces.

We would be grateful if you can participate in this 10-minute survey

Link to Survey:

Who can participate?

This survey is open to all libraries and all “consumers” (library patrons) over 15 years of age. (The age limit has been imposed due to ethics considerations as guided by UTS.)   We are looking to get a wide range of libraries and communities to best capture a snapshot of the online library experience in all regions and sectors.

Although targeted to library patrons and consumers, UTS has clarified that responses from those working within libraries are also welcome.

If you have any questions about this survey, please contact Kane Pham at


User Experience Research Methods Workshops in November 2017

What is UX Research?

UX or User Experience is everything that happens to your users when they interact with your service in any way (physically or remotely). It includes everything they see, everything they hear, everything they do, as well as their emotional reactions. UX research is about supplementing traditional user research methods such as surveys and focus groups with approaches that record and examine actual user behaviour in libraries, with a view to delivering more relevant and valuable spaces and services.

The aims of these UX research days are as follows:

  •         to explain and ensure understanding of key UX techniques
  •         to explore the application of UX techniques in both physical and digital library environments
  •         to share examples of UX research success and failure around the world
  •         to detail best practice techniques for mapping, sorting and analysing UX research data
  •         to examine how UX data can be translated into ideas for new products and services


For group registration, please download the template from the registration page.

Run 1

Date: 20 & 21 November 2017

Time: 9.00 am – 5.0 pm

Venue: Tampines Regional Library

Run 2

Date: 22 & 23 November 2017

Time: 9.00 am – 5.0 pm

Venue: Bishan Public Library

Participants can choose to register for only 1 day.

LAS Member:

Day 1 only: $250

Day 2 only: $150

Full course: $360 (10% discount)

Non-LAS member:

Day 1 only: $300

Day 2 only: $180

Full course: $480

* For cancellations on or after 17th November, no refund will be given.


Day 1 content

A day of practical learning in which UX and ethnography are defined, a variety of UX techniques are described and tested, and idea generation and prototyping are explored.

  • What is User Experience?: Defining user experience and ethnography (the writing down of the culture of a user community) and exploring the value of attitudinal and behavioural user research methods with practical examples of application in libraries
  • User Experience Research Techniques: The most valuable UX methods are detailed and attendees try many of them out for themselves: observation; behavioural mapping; user research interviews; cognitive mapping; user journey mapping; usability testing; card sorting; love- and break-up letters
  • Idea Generation and Prototyping: Using idea generation techniques and a divergent thinking approach to turn research data into ideas for new products and services. The importance and value of iterative prototyping and minimum viable products are also explored.

Day 2 content

Building on the practical learning of Day 1 with direct application of the techniques on real library users in both workshop and ad hoc scenarios:

  • Additional UX techniques: The techniques learned on day 1 are supplemented with some new approaches: touchstone tours, guerilla interviews, card sorting SWOT
  • Collaborative design workshop: A subset of attendees assist me in leading a 1-hour co-design workshop with invited users (incentives required to secure 10-15 students) while remaining attendees conduct ad hoc fieldwork inside and outside of the library
  • Ad hoc fieldwork: Everyone conducts ad hoc fieldwork, carefully recording user behaviour, comments and ideas (usability testing, guerilla interviews, observation, behavioural mapping, touchstone tours)
  • Data Collation and Mapping: Sorting and affinity mapping of data gathered during the  fieldwork
  • Idea Generation: Ideas for services, products and further research are derived from the data gathered
  • Next Steps: Exploration and discussion of how UX can be taken forward by library staff post-training
  • Learning Summary: Attendees share what they have learned over the 2 days

Course style

Highly practical, engaging and interactive. Attendees will:

  •         be encouraged to ask questions and debate the content throughout
  •         explore and learn techniques through a range of individual and team exercises
  •         learn more about their colleagues (and different perspectives) as they complete training tasks
  •         enjoy a level playing field as exercises are suited to both introverts and extroverts
  •         explore and discuss how users really perceive and use libraries


About Andy Priestner:

Formerly a librarian, in public libraries and both Cambridge and Oxford University, Andy is now a full-time freelance trainer and consultant in user experience (UX) research methods, leadership and teambuilding who regularly works all over the world. As well as teaching UX courses he works directly with library staff and their users in both the academic and public sectors in order to identify opportunities for new and improved user-centred products and services. He originated the international UX in Libraries conference, which had its third conference in Glasgow in June, and together with Matt Borg edited the UX in Libraries book for Routledge. From 2015-17 Andy led the Futurelib innovation programme at the University of Cambridge which conducted UX research and design thinking across its 100 plus libraries.


  • ‘Our Library and Facilities team at the University of South Australia thoroughly enjoyed learning about various UX research techniques and fieldwork with Andy. Andy had us captivated with his knowledge, real-world experience and wonderfully engaging style. And with Andy’s coaching we got to do real-life fieldwork with users which was an invaluable way to learn together.’ Robert Lustri, Capital Projects Director at University of South Australia, Adelaide.
  • ‘Where did you find Andy? What a find! His UX course was everything I hoped it would be and more. I can’t wait to apply the techniques we have learned.’ Staff member, NLA Canberra
  • ‘I was expecting a lot as I’d already heard about Andy and the course beforehand but it absolutely exceeded my expectations.’ Vernon Fowler, Deakin University, Melbourne
  • ‘Andy helped frame and package UX in the library context and the course was extremely well presented and organized.’ Staff member, Melbourne UX day
  • ‘I enjoyed every minute of this course – a winning formula!’ Staff member, UNSW Sydney
  • ‘To be honest I was bit nervous about the course, especially as I had no concept of UX techniques before it, but it was both inspiring and fun and I now feel equipped to use UX in my work.’ Staff member, Macquarie University