20 Jul 2018

Contract Library Services Associate (1-Year Contract) – SUSS Library

AdministratorSingapore, Singapore

Job Description

Job Title: Library Services Associate (1-Year Contract)

 

Job Description

 

The Singapore University of Social Sciences (SUSS) Library seeks a positive and highly service-oriented individual to perform a variety of complex customer service duties, assisting students, faculty and staff to make effective use of the digital-first Library’s resources, collections and programmes, and providing basic technical support as needed. Reporting to the Senior Librarian, Information Services and Senior Librarian, Access & Discovery, the successful candidate will support the day-to-day operations of the Library.

 

Key Responsibilities

  • Serve as the first point of contact for library users seeking research assistance via email, phone, online chat, including answering general reference questions, guiding users to appropriate information, staff and resources, advising on basic search techniques, troubleshooting access/technical issues, and conducting brief library inductions. May involve evening/ weekend shifts.
  • Create and build LibAnswers FAQs, and manage the knowledge base.
  • Maintain, compile and report on library enquiries and feedback.
  • Assist with preparing library materials for electronic reserves.
  • Provide administrative support for information literacy workshops and other library programmes and events.
  • Work on specified projects or activities as required the Director, Digital Library Services (University Librarian) or the unit heads.

 

Requirements

  • Degree or diploma in any discipline.
  • At least 2 years of experience in customer service or related fields.
  • Experience or familiarity with library systems, online databases, and content publishing tools such as LibGuides/WordPress would be an asset.
  • Good IT skills, including word processing and use of web-based resources.
  • Excellent communication and interpersonal skills.
  • Very good organisational, analytical and problem-solving skills.
  • Strong attention to detail.
  • Ability to read situations and address user needs in a reliable and timely fashion.
  • Ability to work independently in a fast-paced environment, and as a team.
  • Curiosity and interest in research materials and methods.

 

Applicants are requested to submit their resumes via our website at http://www.suss.edu.sg/careers/appointments-vacancies/Pages/NonAcademic_Appointments.aspx

(Only shortlisted candidates will be notified.)

Job Categories: Academic Libraries, Featured, and Singapore. Job Types: Contract.

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